Terms & Conditions

TERMS

Please read through the following carefully before placing your order. By placing your order you are agreeing to the terms and conditions set out below.

Please note that any personal information provided to LOOT by you is treated as confidential and we will not pass it on any other individuals, companies or organisations.

Before placing your order, if you have any queries relating to the terms and conditions please email lootvintagewarehouse@gmail.com and we will respond with an answer to your query as soon as possible.


UK DELIVERY:
  • Free UK Saver Delivery: (3-5 working days) As long as the order placed is over £50.
  • UK Standard Delivery: £4 (3-5 working days)
  • UK Next Day Delivery: £8 (Delivery before 1pm next day. As long as order is place before 12noon Mon-Thurs)

Extra UK Delivery Information
  • We DO NOT ship orders on Saturday, Sunday, or Bank Holidays.
  • We do not ship to P.O Box or BFPO addresses.
  • Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.

INTERNATIONAL DELIVERY:

EIRE: (Rep off Ireland) £7 (3-5 working days)

ZONE 1: (Austria, Belgium, Czech Republic, France, Germany, Luxembourg, Netherlands, Isle Of Man, Guernsey) £8 (3-5 working days)

ZONE 2: (Italy, Slovakia, Spain, Jersey) £10 (3-5 working days)

ZONE 3: (Denmark, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden £14 (5-7 working days)

ZONE 4: (Greece, Iceland, Ukraine, Serbia, Monaco, Lichtenstein, Cyprus, Bulgaria, Belarus) £16 (7+ working days)

OTHER: (Norway, Russia, Switzerland, Singapore, Taiwan, Mexico, China ) £20 (7+ working days)

US & CANADA: £15 (10-14 working Days)

AUSTRALIA, NEW ZEALAND & JAPAN £20 (10-14 working Days) 

Extra International Delivery Information:
  • There is NO Express delivery option available to any of the above European destinations.
  • Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.
  • We do not ship to P.O Box addresses.
  • Please be aware that customers are responsible for payment of any local customs duties.
    Please note:
    • For all international orders, delays can occur in customs that are beyond our control. Any customs or import duties are levied once the package reaches its destination country.
    • Additional charges for customs clearance are the customer’s responsibility. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

    PAYMENT

    gimmetheloot.co.uk takes payments via PayPal which will also allow you to pay with a credit or debit card if you don’t have a PayPal account.

    RETURNS

    We want you to be over the moon with your LOOT purchases, but if you do need to return something that you are unhappy with, we will offer a refund, an exchange or a credit note if preferable, on any item excluding swimwear, and pierced jewellery. All you need to do is post it back to us and follow these steps;

    1.  Call us on 0117 922 0633 to obtain your returns authorisation code
    2.  Send it in a securely wrapped parcel
    3.  Enclose the completed returns form
    4.  Enclose your receipt
    5.  Send it within 10 working days of receiving your item.
    6.  Keep your postal receipt in case royal mail loses your item.

    The post office date stamp will be proof of your posting within the 10 working days time policy. Post to the following address.

    Address for returns:

    LOOT Vintage
    6-9 Haymarket Walk
    Bristol
    BS1 3LN

    Customer service number:

    0117 922 0633

    Items must be returned at your own cost. We regret that we are unable to refund the cost of postage. LOOT does not accept liability for any damages during return transit. Customers are responsible for adequately wrapping and insuring any returned items, and sending them back by Royal Mail First Class Recorded delivery.

    Once the returned goods have been received we will process your refund to the card from which
    the original payment was made or back to the PayPal account.

    Please be aware that in the interest of hygiene we do not accept returns of  swimwear or pierced jewellery. This does not affect your statutory rights.

    If you wish to return an item for refund or exchange please be aware that:
    • All original tags must be attached.
    • All items must be unworn.
    • Items must be returned in the same condition as they were received.
      Returns will not be accepted if:
      • Original tags have been removed.
      • Tags have been ‘re-attached’ by customers.
      • Items appear to have been worn or have any odours.
      • Items are not in a saleable condition.

        Please DO NOT cut off tags before trying on items as we cannot accept items that have had tags cut off or ‘re-attached’ by customers. We would also advise you not to try on clothing if you are wearing perfume or deodorant which could leave a scent on the item or if you have been smoking. We also ask that you store items that you intend to return us in a safe place away from cigarette smoke and cooking smells as we cannot accept items that are returned to us with an odour. 

        You will find your returns form enclosed in your order parcel. If you do not have a return form or if you require another please email  and we will email you a printable version.

        Cancelations:

        Once an order has been placed we cannot cancel the order.  In this event, the returns procedure must be followed.