WHERE DID YOU UNEARTH YOUR LOOT RANGE?
Our exclusive range of vintage is hand selected from around the world, with one-off finds sourced from the most stylish cities in Europe, across the pond in the US, and even iconic pieces from right here in the UK.
ARE THERE OTHER SIZES AVAILABLE?
All of our clothing is vintage and each listing is a one off. We also stock a cherry-picked selection of new, retro style accessories and jewellery alongside our vintage range. These are limited in stock but we may have more available in-store. Email us at firstname.lastname@example.org to enquire.
DO YOU BUY VINTAGE PIECES FROM THE PUBLIC?
No, we only buy and sell stock from our selected suppliers around the world.
HOW MUCH IS DELIVERY?
- Free UK shipping on orders over £50.
- Standard UK – £4
- Express UK – £7
- Europe – £8 – £14
- USA & Canada – £15
- Australia & New Zealand – £20
HOW LONG WILL DELIVERY TAKE?
- Express is next day delivery, all orders for express need to be placed before 11am on the day before you expect delivery. Excluding Sundays and bank holidays.
- Standard: 2-3 working days
- Europe: 5-7 working days
- Worldwide: 10 working days
CAN I AMEND MY ORDER?
Absolutely, give us a call on 0117 922 0633 or email us at email@example.com. If you've received your completion email, your parcel will already be on its way.
I HAVE RECEIVED A FAULTY OR WRONG ITEM
If a mistake has been made, let us know! Either ring us on 0117 922 0633 or send an email over to firstname.lastname@example.org explaining the problem, we will work as quickly possible to figure out what went wrong and how to amend it.
Simply post the item back to us along with details of your order, including the order number (this can be found on your delivery note), the email address used to place the order and the reason for the return. Don't forget to include a returns address on the parcel and keep hold of your proof of postage, just in case there are any problems while your parcel is in the hands of your chosen postal service.
Once received, we will take the appropriate action as fast as we can.
HOW DO I CONTACT YOU?
Call us on 0117 922 0633
Email us at email@example.com
CAN I RETURN AN ITEM?
Yes! We know sometimes things don't quite fit or they might not suit so we have a 30 days returns policy for online purchases only. (Please note; Our in store policy is 'no refunds' but we will happily exchange or issue a store credit within 14 days of purchase.) If you choose to do so, let us know the item is on its way back to us so we know which Loot garments to keep an eye out for. Items must be returned unworn.
HOW DO I RETURN AN ITEM?
We want you to be over the moon with your LOOT purchases, but if you do need to return something you can do so within 30 days of purchase. We will offer a refund, an exchange or a credit note if preferable, on any item excluding swimwear, and piercing jewellery. If you would like an exchange the cost of postage must be paid for in addition to the price of your item. If your exchange item plus postage is less than your original item, we will refund the difference back to you via your original payment method. All you need to do is post it back to us in its original condition and follow these steps;
- Let us know it's on it's way via either of the contact details above, this way if there are any delays within your chosen postal service, we will know that you have chosen to return your item within the allocated 30 day returns timeframe.
- Fill out the returns form you received in your parcel as fully as possible and make sure this is send back to us along with your unworn item.
- Send it in a securely wrapped parcel to the returns address below.
- Keep your postal receipt in case royal mail loses your item. The post office date stamp can be used as proof of posting within our 30 day return policy.
HOW LONG WILL MY REFUND TAKE?
It can take up to 28 days depending on your bank.
CAN I RETURN AN ITEM I BOUGHT ONLINE TO THE STORE?
No, i we are afriad we can't offer that facility.
CAN I GET STUDENT DISCOUNT?
We are unable to offer student discount, however we cater for students by keeping our prices as some of the most competitive in the vintage industry, especially for the quality range of products we offer. We feel this approach is more generous than the usual student discount you might find in high street stores.
Do keep an eye out for our online discount days and in-store events where we dish out exclusive deals and extra discounts!